EU projects

Regional Operational Programme for the Warmian-Masurian Voivodeship 2014–2020
Priority 1. Smart economy of Warmia and Masuria
Measure 1.4 New business models and expansion
Sub-measure 1.4.3 Information and communication technologies in SME operations
Project title: Digitalisation of FALKEN TRADE's business operations
Project objectives: Improve organisational efficiency, management effectiveness and business process quality at Falken Trade.
Project outcomes: Increased use of information and communication technologies.
Project value: PLN 408,656.43
European Funds contribution: PLN 269,081.99

Impact of the project on Falken Trade:

1. Digitalisation of the sales process through the implementation of sales software

– Full support for purchasing and domestic and international sales.

– Full support for international purchasing, including intra-Community acquisitions and imports from outside the EU requiring customs clearance, increasing Falken Trade's operational capabilities.

– A shorter and more automated supply chain, with orders processed automatically in the system.

– New functions to improve sales team productivity, including visit scheduling and performance analysis.

– Improved sales team organisation, increasing efficiency and supporting revenue growth.

– Integration of all workstations with the central system to improve information flow between departments and accelerate data analysis and strategic decisions.

– Up-to-date information about available resources, including prices, promotions and clearance offers, enabling better order and delivery management.

– Support for mobile working, giving sales staff access to key information, including customer relationship history.

– Automation of document entry and analysis previously performed manually, freeing time for customer service and reducing errors.

2. Digitalisation of finance and accounting through accounting software

– Accounting support based on the company's chart of accounts, the Accounting Act and International Accounting Standards/International Financial Reporting Standards (IAS/IFRS).

– Better-informed business decisions through financial reporting and analysis.

– Greater control over costs, revenue sources and sales margins, supporting financial control, faster receivables collection and improved liquidity.

– Automation of document entry and analysis previously performed manually, freeing time for customer service and reducing errors.

– Improved document circulation and sharing.

– Improved inventory turnover and lower international delivery logistics costs.

– Electronic document processing to reduce operating costs and processing time.

3. Digitalisation of customer relationship management through CRM software

– Remote management of customer contacts before and after sales, supporting professional customer service.

– Immediate access to complete business partner information and relationship history to support marketing, quotations and sales profitability.

– Automation of document entry and analysis previously performed manually, freeing time for customer service and reducing errors.

– Greater sales team mobility and ongoing contact with business partners through video and telephone conferencing, supporting competitiveness.

Regional Operational Programme for the Warmian-Masurian Voivodeship 2014–2020
Priority 1. Smart economy of Warmia and Masuria
Measure 1.3 Entrepreneurship (support for entrepreneurship)
Sub-measure 1.3.5 Services for SMEs
Project title: Organisation of Falken Trade's participation in international trade fairs, 2017–2018 season, stage 2
Project objective: Strengthen Falken Trade's competitive position
Project outcome: Expand the potential customer base.
Project value: PLN 492,000.00
European Funds contribution: PLN 199,960.00