Policy of quality and safety in the supply chain
FALKEN TRADE s a dynamically developing distributor of food additives and feed additives supplying the European market with high-quality products from carefully selected global manufacturers of additives. The company offers food additives (i.e. acidity regulators, stabilizers, gelling agents, antioxidants, flavor and aroma enhancers, sweeteners, dyes, dried products) and feed additives at the highest level in the field of international transport services.
The overriding goal of FALKEN TRADE is to maintain and increase the trust of customers achieved by ensuring high quality of the products and services provided in accordance with their expectations and needs. We make every effort to provide services in a timely and reliable manner.
FALKEN TRADE, in order to ensure the high quality of the offered products, carries out quality audits at manufacturers, adequately monitors imported goods and cooperates with accredited laboratories. Careful control guarantees a repeatable level of quality and food safety. Our activities are focused on continuous improvement and improvement of security in the supply chain. Permanent and fair relations with suppliers and business partners guarantee reliability and make it possible to meet difficult and large orders in a relatively short time.
FALKEN TRADE has the ambition to become a leading company in the Central and Eastern European market in the field of trade in food additives and feed additives.
These beliefs are the basis for setting the company’s strategic goals, which are:
– quick response to changing customer needs,
– constant monitoring and analysis of the level of customer satisfaction,
– comprehensive and timely customer service,
– constant expansion of sales markets,
– cooperation with qualified suppliers who guarantee the highest quality products,
– continuous improvement of the qualifications of the company’s employees,
– constant monitoring and analysis in terms of preventing any health risks of the offered products,
– timeliness and reliability of the services provided,
– activities increasing the level of security in the supply chain,
– hazard identification and risk assessment,
– providing services based on applicable requirements and legal regulations,
– compliance with environmental protection requirements
– compliance with ethical standards.
Achieving these goals is achieved through the implementation, maintenance and improvement of the effectiveness of the quality management system, food and feed safety and safety in the supply chain based on international standards: IFS Broker, ISO 9001, ISO 28000, AEO and GMP+FSA. The company’s employees are involved in the culture of food and feed safety, they are aware of their responsibility for the quality, health safety and legality of the delivered goods. They have been trained in the above-mentioned systems, are aware of the risks that have been identified in the entire process of providing services and the responsibility that comes with meeting customer expectations. Employees make every effort to make FALKEN TRADE a trustworthy partner, also by ensuring a high level of security in the supply chain.
The top management obliges itself and all employees to implement the provisions of the management system in their daily work and its further active development, improvement of effectiveness as well as monitoring and updating of compliance with all normative and legal requirements relevant to the organization. The company’s management declares to constantly raise the awareness and value of employees in the aspects of food and feed safety culture, the level of quality of services provided, so as to meet all, even the most difficult customer requirements, within the scope of their possibilities.
